CLINIC POLICIES

Please ensure your contact information is updated in our records accordingly to ensure timely responses and we are able to contact you of your results, appointment reminders, and other required communication.

To our regular patients, we do not guarantee same day appointments as we are also accommodating walk-in patients.

Test results are not discussed over the telephone. Kindly schedule your next visit accordingly to review your test results.

Please schedule an appointment or come as Walk-In if your medication is running low.

Narcotic (Triplicate) or controlled medications like Tylenol # 3, 4, sleeping medication, sedatives, anti-anxiety medications are prohibited to be prescribed for longer than 1-month usage to all patients.

Not all services are covered by Alberta Health and Wellness. The staff should be able to confirm the charge before you see the doctor. You will be asked to pay for uninsured services prior to receiving them. We accept Cash and/or Debit cards and most of the Credit Cards.

We respect your confidentiality. You must provide us with written, witnessed consent form in order for us to release your medical information to anyone other than yourself (this includes parent/s, a counselor or a spouse) unless you are with the person at the time of disclosure.

If our services are required outside the normal hours you will be requested to dial 811 (Health Link).

Please limit your visits to discuss 1-2 of your most important health concerns, and to schedule your other concerns on a later date.

Narcotics, benzodiazepines and other controlled substances are not routinely prescribed to walk-in patients

Referral notifications/ appointments by telephone or by mail may take up to 3 weeks. Please contact the clinic If you do not hear from us within this time frame.

Telephone consultations are not offered in this clinic. Please schedule an appointment to speak with any of our physicians on duty.

If a patient is rude and/or aggressive towards any clinic staff and patients alike, they will be advised to leave the clinic immediately and the appointment/walk-in visit will be canceled. In worst cases, 911 will be contacted for immediate support

For the best possible health care for the patient, a strong doctor-patient relationship is needed. When this relationship becomes compromised it may be terminated. We will still provide emergency medical care for up to one month or when the patient finds a new family doctor.

The clinic will be closed on the following statutory holidays.